Returns Policy

Any Wasserman Ebike product purchased online may be returned for a full refund according to the following terms and conditions:
  • Return Window & Packaging: Products must be returned within 7 days of delivery in their original packaging and packed exactly as they were upon delivery.
  • Shipping Costs: The cost of shipping the product back to Wasserman Ebike will be for the account of the customer.
  • E-Bike Mileage Limit: In the case of an e-bike, it may only be returned if it has logged fewer than 15 kilometres as measured on the bike's display.
  • Product Condition: There must be no visible signs of damage, wear and tear, or dirt on the product, ensuring it can be sold as new to another customer.
  • Completeness: All parts, manuals, battery, keys, and any accessories must be returned. No partial returns and refunds will be considered.
  • Refund Method: All refunds will only be processed into the original bank account from which payment was made or collected.
  • Discretionary Rights: Wasserman Ebike reserves the right to either refuse a refund and return the product to the customer, or make a fair adjustment to the quantum of the refund if these terms and conditions have not been fulfilled.
  • Core Principle: Treating customers fairly is an overriding principle in processing sales and refunds. As such, Wasserman Ebike will strive to be fair and reasonable in dealing with all requests for a refund.